Shipping policy
Free Standard Shipping:
At Kolleenboutique Inc., we are pleased to offer our customers complimentary standard shipping on all orders. Our aim is to blend luxury with accessibility, ensuring that your shopping experience is as seamless and satisfying as the quality of our garments.
Processing Times:
- Orders are processed Monday through Friday, excluding holidays.
- Orders received on weekdays after 12 pm EST, on weekends or holidays will begin processing the next business day.
- Processing times may vary during holiday seasons or due to high order volumes.
Shipping Times:
- Standard shipping typically takes 5-7 business days from the time it leaves our warehouse.
- We strive to expedite the handling process, with most in-stock items being prepared for shipment within 24 hours of placing an order.
International Shipping:
- Currently, Kolleen Boutique offers free standard shipping to Canada.
- For international orders outside of Canada, please contact our customer service team to discuss shipping options and costs.
Tracking Your Order:
- Upon shipment, you will receive a confirmation email with your tracking number.
- You can track your package directly on the carrier's website or through the tracking link in your shipment confirmation email.
Delivery:
- All orders are delivered via reputable shipping carriers to ensure your item arrives on time and in perfect condition.
- Please ensure your shipping address is correct at checkout as we are unable to reroute orders once they are on their way to you.
Customer Service:
- Our dedicated customer service team is here to assist with any shipping inquiries.
- Contact us at for assistance.
Note: Free shipping is subject to change at Kolleen Boutique's discretion.