Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQs) section for Kolleen Boutique! We understand that you may have several queries about our luxury outerwear collections. This page aims to address those questions and provide you with concise, straightforward answers.

Whether you're curious about the materials used in our fur, leather, or wool pieces, how to care and maintain these items, or our shipping and return policies, you'll find the answers here. We've compiled the most common questions from our valued customers and provided detailed responses to each. If you can't find an answer to your specific question, please feel free to reach out to our dedicated customer service team, and we'll be more than happy to assist you. Now, let's dive into the world of Kolleen Boutique and explore the luxury and comfort we offer together!

1. What types of materials does Kolleen Boutique use in its outerwear?

Kolleen Boutique crafts luxury outerwear from a variety of premium, ethically-sourced materials. Our collections feature luxurious llama, sheep, goat, and alpaca wool, sumptuous lamb leather, and a selection of fine furs, including fox, rex, and mink.

2. How does Kolleen Boutique ensure the ethical sourcing of materials?

We're deeply committed to ethical sourcing of our materials. Our stringent standards ensure that our leather, fur, and wool are obtained responsibly, prioritizing animal welfare and sustainability.

3. How long will it take for my order to arrive?

For in-stock items, your order should arrive within 3-5 working days. For pre-ordered items, please allow up to 10 business days for delivery.

4. What is your return and exchange policy?

We accept returns or exchanges within 10 working days of purchase, provided the item is in its original condition and not worn. Once we receive the returned item, we issue a card valid for one year that you can use for any future purchase.

5. How do I take care of my Kolleen Boutique outerwear?

To maintain the beauty and longevity of your Kolleen Boutique outerwear, follow the specific care instructions provided with each item. For more detailed information, check out our blog or contact our customer service.

6. Can I pre-order items that are not currently in stock?

Yes, pre-ordering is available for items that are not currently in stock. Please note that pre-ordered items take up to 10 business days to arrive.

7. What if I want to cancel my order?

If you need to cancel your order, please contact our customer service immediately. Once an order is processed, it may not be possible to cancel it.

8. Can I use more than one promotional code per order?

Only one promotional code can be applied per order.

9. How can I track my order?

You'll receive an email with tracking information once your order is shipped. Use this to check your order's status and estimated delivery date.

10. Are there any countries that Kolleen Boutique doesn't ship to?

Kolleen Boutique ships worldwide. For specific queries about your location, please contact our customer service team.

11. Are my personal details safe when shopping on KolleenBoutique.com?

Yes. We use advanced SSL (Secure Socket Layer) encryption technology to keep all your information secure.

12. What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal, among other popular payment methods.

13. What happens if the item I ordered is out of stock?

In the rare case an item you ordered is out of stock, our customer service team will contact you to discuss possible alternatives or a refund.

14. Is it possible to modify my order after it has been placed?

Once an order is placed, we start processing it immediately. If you need to make changes, please contact our customer service as soon as possible, and we'll do our best to accommodate your request.

15. How does the credit from a returned item work?

When you return an item within the valid return period, we issue a card that you can use to purchase any of our products within a year.

Remember, our customer service is always ready to assist with any additional questions you might have. A comprehensive and easy-to-understand FAQ’s page can greatly enhance your shopping experience at Kolleen Boutique.